Answer every parent, even at the lunch-hour rush.
Parents call when they get a break — and that's exactly when your front desk is slammed. Wilma picks up every time, books the whole family, and speaks the parent's language.
The pediatric dentistry front-desk problem
The lunch-hour surge
Working parents call on their break, all at once. It's the busiest hour for calls and the hardest for a front desk juggling a full waiting room.
First-visit questions take time
New families have questions — what to expect, what's covered, when to start. Those calls are worth handling well, but they tie up the desk.
Recall keeps the practice alive
Pediatric practices run on six-month recall and growing families. Lapsed reminders mean empty hygiene columns next quarter.
How Wilma helps pediatric dental practices
- Answers the midday surge so no parent hits voicemail
- Books siblings together in back-to-back blocks
- Handles first-visit and new-baby questions warmly and accurately
- Verifies pediatric benefits before the visit
- Runs six-month recall outreach automatically
- Native English and Spanish for every family
Parents don't leave voicemails. They call the next practice on the list. Wilma makes sure there's never a next practice.
Works with your stack
Wilma syncs natively with Dentrix and Dentrix Ascend, plus the other systems dental teams run — so every booking, note, and insurance detail lands in your PMS with no double entry.