Answer every parent, even at the lunch-hour rush.
Parents call when they get a break, and that's exactly when your front desk is slammed. Wilma picks up every time, books the whole family, and speaks the parent's language.
The pediatric dentistry front-desk problem
The lunch-hour surge
Working parents call on their break, all at once. It's the busiest hour for calls and the hardest for a front desk juggling a full waiting room.
First-visit questions take time
New families have questions: what to expect, what's covered, when to start. Those calls are worth handling well, but they tie up the desk.
Recall keeps the practice alive
Pediatric practices run on six-month recall and growing families. Lapsed reminders mean empty hygiene columns next quarter.
How Wilma helps pediatric dental practices
- Answers the midday surge so no parent hits voicemail
- Books siblings together in back-to-back blocks
- Handles first-visit and new-baby questions warmly and accurately
- Verifies pediatric benefits before the visit
- Runs six-month recall outreach automatically
- Native English and Spanish for every family
Parents don't leave voicemails. They call the next practice on the list. Wilma makes sure there's never a next practice.
Works with your stack
Wilma syncs natively with Dentrix and Dentrix Ascend through Henry Schein One API Exchange access, plus the other systems dental teams run, so every booking, note, and insurance detail lands in your PMS with no double entry.