Every consult call is a case. Wilma books them all.
A single missed new-patient call can be a full treatment case walking out the door. Wilma answers every ring, books free consults around the clock, and keeps your adjustment chairs full.
The orthodontics front-desk problem
Missed consults are lost cases
Orthodontic cases are worth thousands. When a prospective patient can't get through, they book with the practice that picks up, and you never knew they called.
Adjustment no-shows pile up
Long treatment arcs mean dozens of recurring visits per patient. A handful of no-shows a day quietly erodes your schedule and extends treatment time.
Parents coordinate around school
Most scheduling is parents juggling kids, school, and work, often calling at lunch or after hours, exactly when the desk can't pick up.
How Wilma helps orthodontic practices
- Books free consults 24/7, including evenings and weekends when parents actually call
- Manages recurring adjustment appointments and rebooks no-shows by text
- Sends confirmations and reminders that cut adjustment no-shows
- Answers insurance and treatment-cost questions in plain language
- Native English and Spanish for every family
- Routes treatment-coordinator questions to the right person with full context
In ortho, the phone is the top of your case funnel. Missing it isn't a missed call: it's a missed case.
Works with your stack
Wilma syncs natively with Dentrix and Dentrix Ascend through Henry Schein One API Exchange access, plus the other systems dental teams run, so every booking, note, and insurance detail lands in your PMS with no double entry.