Every consult call is a case. Wilma books them all.
A single missed new-patient call can be a full treatment case walking out the door. Wilma answers every ring, books free consults around the clock, and keeps your adjustment chairs full.
The orthodontics front-desk problem
Missed consults are lost cases
Orthodontic cases are worth thousands. When a prospective patient can't get through, they book with the practice that picks up — and you never knew they called.
Adjustment no-shows pile up
Long treatment arcs mean dozens of recurring visits per patient. A handful of no-shows a day quietly erodes your schedule and extends treatment time.
Parents coordinate around school
Most scheduling is parents juggling kids, school, and work — often calling at lunch or after hours, exactly when the desk can't pick up.
How Wilma helps orthodontic practices
- Books free consults 24/7 — including evenings and weekends when parents actually call
- Manages recurring adjustment appointments and rebooks no-shows by text
- Sends confirmations and reminders that cut adjustment no-shows
- Answers insurance and treatment-cost questions in plain language
- Native English and Spanish for every family
- Routes treatment-coordinator questions to the right person with full context
In ortho, the phone is the top of your case funnel. Missing it isn't a missed call — it's a missed case.
Works with your stack
Wilma syncs natively with Dentrix and Dentrix Ascend, plus the other systems dental teams run — so every booking, note, and insurance detail lands in your PMS with no double entry.