01Day 1
Forward your line
Point your office number to Wilma. Existing receptionists pick up first. Wilma rolls over after 15 seconds, overflow, after-hours, or whenever you choose.
✦Recall automation for hygiene The front desk
The front desk
that never sleeps,
never misses,
never quits.
Wilma is the AI receptionist built for dental practices. She picks up on the first ring, books straight into your PMS, verifies insurance, and follows up on recalls, twenty-four hours a day, in English and Spanish.
- HIPAA-ready · BAA included
- Dentrix API Exchange listed
- Epic registered API vendor
- Cancel anytime · no annual lock-in
Live voice demo
Tap and ask her anything a patient would
“Do you take Delta Dental?”“I chipped my tooth, can I come in today?”“How much is a cleaning?”
Real-time voice · end-to-end encrypted · the same Wilma answering practices in production
Live · bookings across the Wilma network98,429 this month
✓Cleaning + exam·Austin, TX·just now
✓Crown consult·Tampa, FL·2 min ago
✓New-patient exam·Seattle, WA·3 min ago
✓Emergency triage·Phoenix, AZ·4 min ago
✓Recall hygiene·Boston, MA·6 min ago
✓Insurance estimate·Denver, CO·7 min ago
✓Reschedule·Brooklyn, NY·8 min ago
✓Cleaning + exam·San Jose, CA·10 min ago
✓Cleaning + exam·Austin, TX·just now
✓Crown consult·Tampa, FL·2 min ago
✓New-patient exam·Seattle, WA·3 min ago
✓Emergency triage·Phoenix, AZ·4 min ago
✓Recall hygiene·Boston, MA·6 min ago
✓Insurance estimate·Denver, CO·7 min ago
✓Reschedule·Brooklyn, NY·8 min ago
✓Cleaning + exam·San Jose, CA·10 min ago
✓Cleaning + exam·Austin, TX·just now
✓Crown consult·Tampa, FL·2 min ago
✓New-patient exam·Seattle, WA·3 min ago
✓Emergency triage·Phoenix, AZ·4 min ago
✓Recall hygiene·Boston, MA·6 min ago
✓Insurance estimate·Denver, CO·7 min ago
✓Reschedule·Brooklyn, NY·8 min ago
✓Cleaning + exam·San Jose, CA·10 min ago
Dentrix API ExchangeListed on Henry Schein One's Approved API vendors list.
Epic registeredRegistered API vendor for healthcare groups that need Epic workflows.
Healthcare-readyHIPAA-ready, BAA included, SOC 2 Type II controls.
Built for every kind of dental practice
General dentistryOrthodonticsPediatric dentistryEndodonticsPeriodonticsOral surgeryProsthodonticsImplant centersMulti-location groupsDSOsGeneral dentistryOrthodonticsPediatric dentistryEndodonticsPeriodonticsOral surgeryProsthodonticsImplant centersMulti-location groupsDSOs
Live voice demo
Hear Wilma live.
Then ask her anything.
This is the real Wilma, the same voice answering calls for dental practices in production. Tap the mic, ask anything a patient would ask, and hear her live.
Ready
Real-time voice · low-latency direct connection · end-to-end encrypted
W
0 turnsWilma · Live transcript
Dental front-desk voice
- Try asking…
- "Do you take Delta Dental PPO?"
- "I chipped my tooth, can I come in today?"
- "How much is a cleaning without insurance?"
- "Can I move my Tuesday appointment to Thursday?"
End-to-end encryptedAudio not stored unless your practice opts in
The math of a missed call
Every ring is revenue.
Most practices answer fewer than seven in ten.
Hygienists run behind, the phone keeps ringing, and the new patient on hold quietly hangs up and calls the practice down the street. Wilma is the teammate who picks up the moment your front desk can't.
0%
of inbound calls go unanswered at the average dental front desk
Source: Patient Prism benchmarks, 2024
$0
average revenue lost per missed new-patient call
Source: Dental Intelligence
0%
of missed callers never call back the same practice
Source: Cain Watters & Associates
ROI calculator
What are missed calls
actually costing you?
Drag the sliders to match your practice. The math uses conservative, industry-aligned assumptions, no email required.
40
30%
The average dental front desk misses ~30%.
20%
$650
Estimated recovery with Wilma
$27,846/ mo
≈ $334,152 / year
- Calls per month
- 840
- Currently missed
- 252
- Missed new-patient calls
- 50
- Recovered by Wilma (~85%)
- 43
Illustrative estimate. Assumes 21 workdays/mo and an 85% answer-recovery rate.
How it works
Live in seven days. Useful on day one.
No new hardware, no rip-and-replace. Wilma sits in front of the phone system you already have.
02Day 2 – 4
She learns your practice
Wilma reads your fee schedule, providers, ops, insurance contracts, and recall cadence, and asks for the rest in a short kickoff call with your office manager.
03Day 5 – 7
Bookings land in your PMS
Appointments, notes, intake forms, and insurance details write directly to Dentrix, Dentrix Ascend, and the systems your team already runs, no double entry.
Inside Wilma
One AI teammate.
The whole front-desk job.
Wilma isn't a chatbot bolted onto your phone. She's an end-to-end front-desk operator, trained on the way dental practices actually run.
24/7 phone & text
Every call answered on the first ring, including after-hours, lunch, and the Monday-morning rush.
01Smart scheduling
Respects op assignments, block scheduling, provider preferences, and same-day emergencies.
02Insurance verification
Eligibility, remaining benefits, deductibles, and frequency limits, pulled before the patient arrives.
03Recall & reactivation
Lapsed hygiene patients get a warm, personal call back to your schedule, not another ignored postcard.
04Intake & forms
New-patient paperwork goes out by text the moment the appointment is booked. No clipboards.
05Bilingual by default
Native-quality English and Spanish on every call. Switch mid-sentence. Wilma keeps up.
06Two-way SMS
Reschedules, confirmations, and quick questions handled over text, and logged to the chart.
07Payment & estimates
Collect copays, send treatment estimates, and process card-on-file, directly inside the call.
08The dashboard
Your whole front desk,
on one screen.
Every call Wilma answers, every appointment she books, and every patient she follows up with: logged, summarized, and written to your PMS. Your office manager opens one tab in the morning and sees the whole picture.
app.callwilma.com/today
Tue, Jun 9Calls answered
128
of 128 · 0 missed
Appointments booked
41
16 new · 25 existing
Recalls re-booked
17
from the lapsed queue
Front-desk hours saved
6.2
this week
Today's call log
128 calls9:42aJordan P.New patientBooked · Fri 8:30
9:51aMaria G.RescheduleMoved · Wed 10:00
10:03aDevon W.EmergencyTriaged · today 2:40
10:18aAisha K.InsuranceVerified · Cigna
10:25aTom R.BillingHanded off →
Recall queue
17 / 2417 lapsed hygiene patients re-booked this week
Calls by hour
8a1p6p
1 flagged for you
Tom R.: billing dispute, needs a callback
Scenarios
Every call your front desk gets,
handled end to end.
From a cracked tooth at 9 PM to a Spanish-speaking new patient: see exactly how Wilma takes the call, books it, and writes it back to your PMS.
Same-day emergency
A cracked tooth after hours: triaged and booked, not sent to voicemail.
See the callNew patient
A first-time caller, in-network check, and a booked exam, start to finish.
See the callAfter hours
It's 9 PM and the office is closed. Wilma still answers, and still books.
See the callReschedule & no-show recovery
A patient needs to move an appointment: handled by text, slot reopened.
See the callSpanish-speaking caller
ESA caller switches to Spanish, and Wilma keeps right up, natively.
See the callInsurance & cost question
A coverage question answered with a real estimate, before the visit.
See the callWorks with your stack
Writes to the systems
your team already trusts.
Deep, native two-way sync with Dentrix and Dentrix Ascend through Henry Schein One's API Exchange - plus Epic registered vendor status and connectors for the other systems dental teams run. Bookings, notes, insurance, and patient records sync the moment a call ends.
Practice management
4Imaging & charting
5- DXDexislive
- SXSidexislive
- AXApteryxlive
- SCSota Cloudlive
- T32tab32live
Insurance & RCM
5- DXCDentalXChangelive
- VTVyne Trellislive
- OWOnederfullive
- ZZuublive
- PLPearlylive
Calendars, comms & EHR
6- EPEpicregistered
- GCGoogle Calendarlive
- OLOutlooklive
- TWTwiliolive
- RCRingCentrallive
- MGMango Voicelive
Trust & compliance
Built for healthcare
from the first line of code.
Patient privacy isn’t a feature in a sales deck. It’s the foundation of how Wilma is designed, deployed, and reviewed.
HIPAASOC 2BAATCPAGDPR-ready
HIPAA-ready
BAAs on every plan. PHI is encrypted in transit and at rest, with role-scoped access.
SOC 2 Type II
Independently audited controls covering security, availability, and confidentiality.
Audit-grade logs
Every call, transcript, and PMS write captured with an immutable timeline you can export.
US-only data residency
Calls and records processed in U.S. regions. No model training on patient data, ever.
From the chair side
Dentists, hygienists, and office managers
who actually use Wilma.
Wilma booked 41 new patients her first month. My front desk hasn't been on hold once since.
AP
Dr. Anita Pham
Owner, Bright Smile Dental · Mountain View, CA
+41 new patients / mo
We used to lose three or four calls every lunch hour. Now we lose zero, and most of them get same-day bookings.
MO
Maribel Ortiz
Office Manager, Cypress Family Dental · Austin, TX
0 missed calls
Insurance verification used to eat half my morning. Wilma has it done before I unlock the front door.
KL
Karen Liu, RDH
Lead Hygienist, Lakeside Pediatric Dentistry · Seattle, WA
5 hrs / wk saved
Pricing
Flat monthly pricing.
No per-minute games.
Every plan includes the full Wilma platform: phone, text, scheduling, intake, and PMS sync. Pay by practice, not by call.
Solo
Starter$399/ mo
For single-doctor practices with one location.
- Up to 600 calls / mo
- Bilingual EN / ES
- Dentrix API Exchange listed
- Two-way SMS
- Email support
Most practices
Practice
Most popular$799/ mo
For growing practices that want full front-desk coverage.
- Up to 2,000 calls / mo
- Insurance verification & estimates
- Recall & reactivation campaigns
- Payment collection (card-on-file)
- BAA + audit logs
- Priority support · 4-hr SLA
Group
EnterpriseTalk to us
For DSOs and groups with multiple locations.
- Unlimited call volume
- Multi-location routing
- Custom PMS / EHR connectors
- Epic registered API vendor support
- Single sign-on (SAML)
- Dedicated success manager
- SOC 2 + HIPAA reporting
Overage on Solo & Practice billed at $0.50/call. Setup, training, and number porting included.
FAQ
Questions practices ask
before signing.
If yours isn't here, our team will answer it on the demo call.
Most offices are live in five to seven days. Day one is a 30-minute kickoff with your office manager; we handle number porting, PMS connection, and the test calls in the background.
Wilma is built to be a teammate, not a replacement. Most practices keep their receptionists answering first. Wilma rolls over on overflow, after-hours, and lunch. Offices that are short-staffed run Wilma as primary.
Yes. Wilma introduces herself as the practice's AI receptionist at the start of every call, and any caller can ask to be transferred to a human at any time.
Dentrix and Dentrix Ascend are native through Henry Schein One API Exchange access. Wilma is also a registered Epic API vendor, with Curve Hero, Denticon, and custom connectors available for Group plans.
Yes. We sign a BAA with every customer, encrypt PHI in transit and at rest, and process data only in U.S. regions. Patient data is never used to train models.
She doesn't diagnose, prescribe, or give clinical advice. Anything that needs a clinician is routed to your designated provider, with the full context already pulled from the chart.
Anytime, with 30 days' notice. No annual contracts on Solo or Practice plans.
Live in 7 days
Stop missing calls.
Start booking schedules.
See Wilma answer your real practice's calls in a 20-minute demo. Most offices forecast payback in under six weeks.
No annual contract. Cancel anytime. BAA included.