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Customer story

From three or four missed calls every lunch hour to zero.

MOCypress Family Dental · Three-provider family practice · Austin, TX

0
missed calls
63%
same-day booked
5 days
to go live
“We used to lose three or four calls every lunch hour. Now we lose zero, and most of them get same-day bookings.”
Maribel Ortiz · Office Manager, Cypress Family Dental

The challenge

With three providers and a single front-desk lead, Cypress couldn't cover the phones during lunch or staff PTO. Missed calls meant missed emergency slots that went unfilled.

What Wilma does

  • Wilma handles the lunch hour and PTO gaps as primary, then hands back to staff.
  • Same-day emergency triage fills last-minute openings instead of leaving chairs empty.
  • Two-way SMS lets patients reschedule by text, logged straight to Dentrix.

The result

Missed calls dropped to zero. 63% of overflow calls now convert to same-day or next-day bookings, filling slots that used to go empty.

Run the same playbook

Running Dentrix? Wilma integrates natively. See it on a live call with your schedule.

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