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Customer story
41 new patients booked in the first month — with zero added front-desk staff.
APBright Smile Dental · Single-doctor general practice · Mountain View, CA
+41
new patients / mo
100%
calls answered
6 days
to go live
“Wilma booked 41 new patients her first month. My front desk hasn't been on hold once since.”
The challenge
Dr. Pham's two-person front desk was missing roughly a third of inbound calls during the lunch rush and after hours. New patients who couldn't get through were booking with the practice down the street.
What Wilma does
- Wilma rolls over after 15 seconds, on overflow, and after-hours — the receptionists still answer first.
- Native Dentrix Ascend integration writes every booking, note, and new-patient record straight to the chart.
- Bilingual answering captured a segment of Spanish-speaking callers the practice had been losing.
The result
In the first 30 days Wilma answered 100% of inbound calls and booked 41 new patients — more than covering her cost in the first two weeks.
Run the same playbook
Running Dentrix Ascend? Wilma integrates natively. See it on a live call with your schedule.